Returns and warranty
Returns
What is your return policy for glasses and sunglasses?
We accept glasses and sunglasses returns within 30 days of the delivery date. Items must be returned in new and unworn condition, with their original complementary cases to be eligible for a full refund or exchange. If you purchased online and you’re not satisfied with your new pair, please contact us +1 (416) 968 2258 for help. Please note this is only applicable to online orders. If you purchased in store and you’re not satisfied with your new pair, please visit us in person at any of our Lens Guru locations, we’d love to help you. Please note we are unable to process returns for orders placed online at any of our retail locations. A small number of heavily discounted items may have moved to our Last Chance / Final Sale category, in which case they’re ineligible for a refund, exchange, or store credit.
Warranty
What is covered under your warranty policy?
Our warranty covers manufacturer’s defects on frames and lenses within one year of the delivery date. It does not cover damage caused by the wear and tear of everyday use, sudden force or impact, accidental damage, including but not limited to: lens scratches, loose hinges, missing screws, broken frames, detached temple tips or detached nose pads.
Any cosmetic issues, such as scratches, paint chips or marks, are not covered by warranty unless they occur straight from the box and are reported within 14 days of delivery; after 14 days they will be classified as wear and tear and be ineligible for any return or warranty claim.
How do I make a warranty claim?
If you experience a manufacturing defect within 365 days of delivery, please contact us via our